1.General Information

TPC Management s.r.l. hereinafter referred to as The Projekt Company, as the author, owner, administrator of tpc-hosting.net, respects the privacy and security of the processing of personal data of each person who visits and / or uses the services offered by this website and undertakes to protect the data and their personal information. This document refers to the tpc-hosting.net website, hereinafter referred to as “Website”.

TPC Hosting is a personal data operator, being registered with the National Authority for Supervision of Personal Data Processing with no. 30701.

In accordance with the provisions of EU Regulation 679/2016 (General Data Protection Regulation – RGPD (replaces Law 667/2001)) on the protection of individuals with regard to the processing of personal data and on the free movement of such data, TPC Hosting has the obligation to administer safely and only for the purposes and period specified in this personal document that we have provided to you with your help, a family member or other person as well as visible staff in the context of using this site.

Personal data means any information concerning an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identification element, such as a name, an identification number, location data, an online identifier, or one or more specific elements of his physical, physiological, genetic, mental, economic, cultural or social identity.

This Policy is applicable to all electronic devices used to access the Website. If you do not agree with the terms and conditions related to their use (set out in this document from the point of view of personal data protection but also in the Cookie Policy documents and the Terms and Conditions in terms of confidential information), please do not use the website.

2.Categories of personal data requested and processed

The website is structured in a way that allows visiting and using it without the need to disclose any personal information from its visitors. At each visit/use of the Website the server collects or stores in the form of electronic logs for short periods of time basic information including the IP address, the browser used, the name of the reference domain (through which the visitor arrived at the Website), access hours, duration of the visit and pages visited. Apart from the IP address, none of this traffic data is identifiable information, it is stored only for statistical/analysis purposes to improve services and of course, in order to prevent fraud or abuse of the computer system. This data is not disclosed to any natural or legal person outside TPC Hosting in any form. Any other information is provided strictly voluntarily by the visitor/user, there is no obligation to provide personal data to TPC Hosting. Although some services offered by TPC Hosting cannot be used without providing certain data, their transmission is strictly voluntary

1.Website Visitor

– data provided in the sections involving the completion of a form:

Direct Mode: Name, Email

Indirect mode: IP

– data provided in interaction with TPC Hosting team members using the online support system:

Direct Mode: Name, Email

Indirect mode: IP

2.Website Client

data provided when creating a customer account or placing an order:

  • Name
  • First name
  • Secondary contact *
  • E-mail
  • Secondary email *
  • Address
  • Postal code
  • Phone
  • CNP (individuals) **
  • In case of company:
  • Company Name
  • Registration number at the Trade Register Office
  • Fiscal Code / Unique Registration Code

Indirect: IP

*- optional

** – required for registering certain domain extension

3.Purposes of processing

Our general principles regarding the processing of personal data belonging to website visitors (considered to be buyers of any of the services available on the Website) as well as those belonging to Website visitors are set out below.

a)Website Visitor

– data provided in the sections involving the completion of a form:

Direct Mode: Name, Email

Indirect mode: IP

– data provided in interaction with TPC Hosting team members using the online support system:

Direct Mode: Name, Email

Indirect mode: IP

b)Website Client

With regard to Customers or potential Customers, the data provided by them during or after the conclusion of the contract will be used exclusively for the execution of the contract between TPC Hosting and the respective Client, not being transmitted in any form to third parties and will not be subject to any disclosure.

– developing the contractual relationship between the client and TPC Hosting, respectively for taking over, validating, invoicing and activating the order placed on the Website and informing you about the status of the order

-fulfillment of the legal obligations incumbent on TPC Hosting in the context of the services provided through the Website, including tax and archiving obligations.

-communication of information about the state of the network and possible maintenance works/interruptions in the provision of services.

-transmission, by means of remote communication (e-mail, SMS) of commercial communications regarding the services offered by TPC Hosting

The processing of your data for these purposes is based on the contract concluded between the customer and TPC Hosting, defined in the Terms and Conditions, and is required based on legal obligations. Refusal to provide data may result in the inability of TPC Hosting to comply with its legal obligations and therefore in the inability to provide you with services through the Website. The processing of data for marketing purposes is based on your consent, if you choose to provide it by checking the appropriate box at the time of account creation or after this action, through the customer account.

The provision of data for any of the above situations in which you find yourself is voluntary, but it is necessary for the use of the above services and the conclusion of a contract between you and TPC Hosting. Refusal to provide data may result in the impossibility of conducting contractual relations between you and TPC Hosting.

Providing the data for any of the above situations in which you find yourself is voluntary, but it is necessary for the use of the above services and the conclusion of a contract between you and TPC Hosting. Refusal to provide data may result in the impossibility of conducting contractual relations between you and TPC Hosting.

c)General

The processing of your data is based on the legitimate interest of TPC Hosting to ensure the proper functioning of the Website, as well as for a permanent improvement of the experience of visitors to the Website, including by resolving various comments, questions, or complaints.

  • administration and improvement of services provided
  • commercial activities of sales services, research/market studies, statistics.
  • advertising, marketing, and activities for promoting the services of TPC Management s.r.l., carrying out promotional campaigns, tracking and monitoring the sales of services and consumer behavior.
  • after-sales activities, including customer service, informing users/customers about the evaluation of the services offered (including the evaluation of the services on the Website)
  •  

4.Duration for which we keep/process the data

In principle, TPC Hosting will process your personal data for as long as is necessary to achieve the processing purposes mentioned above.

If you are a customer, we will process your data for the duration of the contractual relationship and subsequently in accordance with the legal obligations incumbent on TPC Hosting.

In the case of the customer account – it will be kept for a period of 5 years from the last financial transaction registered on your account, being automatically deleted upon completion of this period if there are no more active services on the account.

In the case of financial-accounting supporting documents, as well as contracts, respectively additional documents, the retention period provided by law is 10 years from the end of the financial year.

If you no longer wish to have your personal data processed or if you wish to have your data deleted, you can exercise the rights detailed in point 7 below.

However, deleting the account is possible only if there are no active services on it. If there is one or more active services on the account, it can only be closed if one of the following conditions is met:

  • the contracted period of the active service/services on the account is expected to end
  • the active service (s) on the account is waived by means of a written request, respectively the transfer of the active service/services to other providers/registrations

If you withdraw your consent to the processing of data for marketing purposes, TPC Hosting will cease the processing of your personal data for this purpose, but without affecting the processing carried out by TPC Hosting based on your consent before its withdrawal.

At the same time, the storage of personal data for a longer period of time can be done for internal notes, compiling statistics, improving services, and research/market studies.

5.Disclosure of personal data

The registered information is intended for use by TPC Hosting but to satisfy the contractual relationship and provide the requested services, the information may be communicated to the following third parties:

TPC Hosting’s contractual partners but only based on a confidentiality commitment on their part, which guarantees that this data is kept secure and that the provision of this personal information is made in accordance with the legislation in force

service providers (marketing, payment/banking or other services, registrations, courier companies), including entities that assist TPC Hosting in data processing, as proxies and other companies in the same group with TPC Management s.r.l.

public authorities, where they are required for the prevention, investigation and prosecution of criminal offenses, law enforcement authorities for the purpose of verifying commercial transactions or other law enforcement authorities for the purpose of carrying out any checks justified by law

In case of using the domain registration service, the data will be transmitted to the TPC Hosting partner registrar/register in charge of the actual domain registration. This partner can be located in the country, at the level of the European Union or outside it, depending on the extension ordered.

In case of purchasing SSL certificates, the data will be transmitted to the TPC Hosting partner in charge of issuing the ordered certificate.

6.Transfer of personal data

Personal data will be transferred outside the country or the European Union only if the satisfaction of the contractual relationship depends on the completion of this transfer.

For example, within the domain registration service, depending on the domain extension requested, personal data may be transmitted outside the country or outside the EU.

7.The rights you benefit

Under the conditions provided for by the legislation on the processing of personal data, as data subjects, you enjoy the following rights:

  1. the right to information, respectively the right to receive details regarding the processing activities performed by TPC Hosting, as described in this document;
  2. the right to access data, namely the right to obtain confirmation from TPC Hosting regarding the processing of personal data, as well as details on the processing activities such as how the data are processed, the purpose for which the processing is performed, the recipients or categories of recipients of the data, etc .;
  3. the right to rectification, respectively the right to obtain the correction, without justified delays, by TPC Hosting, of inaccurate/unjustified personal data, as well as the completion of incomplete data; The rectification/completion will be communicated to each recipient to whom the data have been transmitted unless this proves impossible or involves disproportionate effort.
  4. the right to delete data, without undue delay, (“right to be forgotten”), if one of the following reasons applies:
  • they are no longer necessary for the purposes for which they were collected or processed;
  • if the consent is withdrawn and there is no other legal basis for the processing;
  • if the data subject objects to the processing and there are no legitimate reasons prevailing;
  • if personal data have been processed illegally;
  • if personal data must be deleted to comply with a legal obligation;

5. personal data have been collected in connection with the provision of information society services under Union or national law to which the controller is subject.

Following the request to delete the data, TPC Hosting may anonymize this data (thus depriving it of its personal character) and continue processing under these conditions for statistical purposes;

  • the right to restrict the processing to the extent that: the person disputes the accuracy of the data, for a period that allows us to verify the correctness of the data; the processing is illegal and the data subject opposes the deletion of personal data, instead requesting the restriction of their use; the controller no longer needs personal data for processing, but the data subject requests them for the establishment, exercise or defense of a right in court; or the data subject has objected to the processing (other than direct marketing), for the period during which it is verified whether the legitimate rights of the controller prevail over those of the data subject.
  • the right to data portability, ie the right to receive personal data in a structured, commonly used and easy-to-read format, as well as the right to have this data transmitted by TPC Hosting to another data controller, insofar as the conditions provided by law are met;
  • the right to object – as regards processing activities, the right to object may be exercised by submitting a request as indicated below; at any time, for reasons related to the particular situation of the data subject, that the data concerning him or her be processed in the legitimate interest of TPC Hosting or the public interest unless TPC Hosting can demonstrate that it has legitimate reasons, and which justify the processing and which prevail over the interests, rights, and freedoms of the data subjects or whose purpose is to establish, exercise or defend a right in court; at any time, free of charge and without any justification, that the data concerning it be processed for direct marketing.
  • the right not to be subject to an automatic individual decision, ie the right not to be the subject of a decision taken solely based on automatic processing activities, including the creation of profiles, which produce legal effects concerning the data subject or -a significant measure;
  • the right to apply to the National Authority for the Processing of Personal Data or to the competent courts, to the extent deemed necessary.
  • the right of access and rectification is provided through the application used to access the customer account.

For any additional questions regarding how personal data are processed and to exercise your rights mentioned above, please contact the email address: [email protected].

8.Control, access and security

Customers’ personal data are stored through organizational and technical methods in accordance with the GDPR to ensure their protection against destruction as a result of a security breach, alteration, disclosure, or any other type of illegal processing.

TPC Hosting will provide certain employees with information and personal data provided by you for the sole purpose of properly providing the services. Each of these employees has active confidentiality agreements and will receive special instructions regarding the processing of this data, TPC Hosting assuming responsibility for how they record, store, and use this data.

The personal information of TPC Hosting customers is stored and processed through the tpc-hosting.net website.

A customer’s personal information is only accessible to that customer and TPC Hosting operators, and access is possible only based on a username and password that are different for each customer.

Additionally, customers can enable “Two Factor Authentication”, which is an additional security measure for account access that requires obtaining a code from an external device to authenticate to the customer account. The data are processed exclusively in the headquarters of TPC Management s.r.l. and partner data centers in the European Union.

We use Secure Sockets Layer (SSL) to encrypt the information you complete on the Site in order to protect its security and integrity to and from the Site. When we store information, critical and sensitive data we ensure that it is encrypted.

We have implemented physical, electronic/software measures and procedures related to the collection, storage, and disclosure of information that may lead to the identification of a person. Our procedures require that in some cases we ask you for proof of your identity before providing your information or processing your requests.

To protect your account from unauthorized access, we’ve implemented session management and automatic expiration measures. As an additional security measure, we recommend that you log out using the Log-out option when you finish using your client account or computer and do not save passwords in the browser.

Although we are dedicated to data security, and we take the necessary measures to ensure a high level of security, you should know that no data transmission over the Internet can be guaranteed to be secure. Therefore, you should note that we cannot assume the full security of the personal data that you transfer via the Internet to us.

9.Special provisions related to minors

TPC Hosting does not knowingly or intentionally collect data about minors. We do not offer services to minors.

10.Social Media

We maintain an online presence on social networks and platforms to communicate with customers and potential customers in order to inform them about our services. We use Facebook, Twitter, Linkedin, and G +. When processing any of these platforms, the terms and conditions of processing of the operator of that platform shall apply. We also process the data communicated to us on these platforms and social networks. The website includes Social Media features such as Facebook, Twitter, and G + Share buttons. These functionalities fall under the Privacy Policy of the companies that provide them.

The website contains links to other sites. We do not control and are not responsible for the content or practice of other sites. The provision of links does not constitute approval of the activity of those sites, their content, their owners, or their activities. This Privacy Policy does not apply to those websites, they are under the control of their own Privacy Policy.

11.Procesator

As a TPC Hosting processor you will:

  • process the information provided by you only for the precise purposes imposed by you
  • apply strict security standards at both equipment and infrastructure level
  • report any undue delay without undue delay
  • process personal data only for the time indicated by you
  • ensure that the data is and will remain your property
  • store information only on servers in the European Union

Validity of the document

This confidentiality document is valid for an indefinite period.

TPC Hosting reserves the right to make changes to this document, which is why customers are asked to consult it periodically.

If you have any additional questions regarding the Privacy Policy or would like to be informed about the personal data processed by TPC Hosting that concerns you directly, please contact us.